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Call Quality Manager Course
Take your call centre expertise to the next level with our Call Quality Manager Course, designed for professionals looking to boost service quality and customer satisfaction. Learn how to develop effective quality improvement plans, implement strategic process changes, and design targeted training programs. Master key metrics like First Call Resolution and Net Promoter Score, and gain skills in resource management, team communication, and data-driven strategy adjustments. Propel your career by ensuring exceptional call handling and customer feedback interpretation.
- Develop quality improvement plans: Identify and address key call centre issues.
- Implement process changes: Enhance efficiency with strategic modifications.
- Design targeted training: Create programs to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre expertise to the next level with our Call Quality Manager Course, designed for professionals looking to boost service quality and customer satisfaction. Learn how to develop effective quality improvement plans, implement strategic process changes, and design targeted training programs. Master key metrics like First Call Resolution and Net Promoter Score, and gain skills in resource management, team communication, and data-driven strategy adjustments. Propel your career by ensuring exceptional call handling and customer feedback interpretation.
Elevify advantages
Develop skills
- Develop quality improvement plans: Identify and address key call centre issues.
- Implement process changes: Enhance efficiency with strategic modifications.
- Design targeted training: Create programs to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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