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Call Handling Skills Course

Call Handling Skills Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Call Handling Skills Course builds your ability to handle technical, billing, and upgrade calls confidently. Master professional greetings, tone control, active listening, structured call flow, time management, and precise documentation. Practice fixing internet problems, sorting billing disputes, and offering plan upgrades while remaining compliant, calm, productive, and dedicated to outstanding customer satisfaction.

Elevify advantages

Develop skills

  • Professional call control: structure calls, manage time, hit key metrics fast.
  • Internet support mastery: diagnose, explain, and resolve home connection issues.
  • Billing resolution skills: clarify charges, fix errors, and calm upset customers.
  • Persuasive upgrade selling: pitch plan benefits, handle objections, close politely.
  • De-escalation and resilience: defuse anger, protect privacy, and stay composed.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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