Call Handling Skills Course
Master professional call handling for call centre success. Gain clear phone communication, efficient call flow, internet troubleshooting, billing support, sales upgrades, de-escalation, and resilience to lift CSAT, NPS, and performance across the board. This course equips you with essential skills for confident customer interactions and top results.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Call Handling Skills Course builds your ability to handle technical, billing, and upgrade calls confidently. Master professional greetings, tone control, active listening, structured call flow, time management, and precise documentation. Practice fixing internet problems, sorting billing disputes, and offering plan upgrades while remaining compliant, calm, productive, and dedicated to outstanding customer satisfaction.
Elevify advantages
Develop skills
- Professional call control: structure calls, manage time, hit key metrics fast.
- Internet support mastery: diagnose, explain, and resolve home connection issues.
- Billing resolution skills: clarify charges, fix errors, and calm upset customers.
- Persuasive upgrade selling: pitch plan benefits, handle objections, close politely.
- De-escalation and resilience: defuse anger, protect privacy, and stay composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course