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Call Center Team Coordinator Course

Call Center Team Coordinator Course
4 to 360 hours flexible workload
certificate recognized by the MEC

What will I learn?

Take your career to the next level with our Call Centre Team Coordinator Course, designed to give professionals the essential skills they need to succeed. Master communication techniques to improve customer satisfaction, optimise call routing, and efficiently manage high call volumes. Develop leadership skills, resolve disputes, and boost team engagement using proven strategies. Learn to implement feedback systems, set KPIs, and drive ongoing improvement. Enrol now to transform your call centre operations and lead with confidence.

Elevify advantages

Develop skills

  • Master communication: Enhance customer interactions with effective communication skills.
  • Optimise call routing: Streamline call flows for efficient handling of high call volumes.
  • Lead teams effectively: Build trust and resolve disputes with impactful leadership.
  • Boost engagement: Implement recognition systems to motivate and engage employees.
  • Improve performance: Set and measure KPIs for continuous team improvement.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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