Public Service Training
Develop trusted, effective public services that put citizens first. Explore Australian public service laws, craft precise service standards, optimise queues, coach frontline teams, and convert feedback into tangible performance gains in public administration.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to provide reliable, citizen-focused public services daily. Master key Australian public service regulations, establish clear service benchmarks, and implement efficient queue systems to cut wait times. Gain hands-on skills in managing complaints, frontline interactions, staff mentoring, plus using feedback mechanisms, performance indicators, and budget-friendly enhancements for ongoing, trackable outcomes.
Elevify advantages
Develop skills
- Master frontline service: resolve complaints and difficult interactions with poise and structured methods.
- Optimise queues and areas: create equitable, affordable waiting systems and layouts.
- Design service standards: chart customer paths and define compliant, precise agreements.
- Convert feedback to results: transform surveys and grievances into swift enhancements.
- Deliver inclusive services: support at-risk groups with compassion and correct procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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