Internal Ombudsman Evaluation and Improvement Course
This course equips participants with essential skills to evaluate and enhance internal ombudsman functions, focusing on efficient channel design, workflow optimization, performance monitoring, legal compliance, and strategic governance for improved transparency and service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Internal Ombudsman Evaluation and Improvement Course shows you how to design effective channels, map workflows, and monitor performance with clear indicators and dashboards. Learn legal and regulatory essentials, risk management, data quality, and citizen-focused communication while building practical governance, continuous improvement, and implementation plans that strengthen transparency, accountability, and service results.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels: practical, inclusive and fast to deploy.
- Map and optimize complaint workflows: cut bottlenecks, delays and rework quickly.
- Build KPI dashboards and reports: track SLAs, satisfaction and service quality.
- Ensure legal compliance in ombudsman work: LGPD, deadlines, transparency duties.
- Plan governance and improvements: short-term fixes plus sustainable reforms.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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