Patient Communication Skills Course
This course equips healthcare professionals with confident, compassionate skills for handling tough patient talks, delivering bad news, managing end-of-life discussions, running family meetings, de-escalating emotions, and preventing burnout through practical scripts and self-care strategies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage challenging patient interactions with confidence using clear language, empathy, de-escalation techniques, and SPIKES for bad news delivery. Practice scripts for family meetings, follow-up plans, and team collaboration while developing self-care routines to combat burnout.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly de-escalate patient emotions like anger, denial, and fear using empathy.
- Facilitate family meetings to align goals, discuss DNR orders, and record decisions.
- Safeguard your wellbeing and team with debriefs, burnout checks, and support systems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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