Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel problems, special requests, and urgent incidents. Develop clear communication skills, de-escalate upset guests, and safeguard traveller satisfaction while protecting revenue streams. This course equips you with tools for confident, efficient support in dynamic travel environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course delivers hands-on skills for managing disruptions, special requests, and emergencies confidently. You will learn to research viable solutions, resolve airline and hotel challenges, negotiate effectively, and maintain precise records. Enhance communication abilities, apply proven templates, and provide swift, dependable assistance to ensure seamless travel experiences for all passengers.
Elevify advantages
Develop skills
- Airline disruption handling: rebook quickly, reduce costs, safeguard traveller rights.
- Hotel issue resolution: resolve overbookings, arrange alternatives, rebuild guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable backups.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: empathetic responses, clear emails, and prepared templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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