Luxury Hotel Receptionist Training
Elevate your hospitality career with expert training in luxury hotel front desk operations. Learn to manage VIP check-ins, ethical upselling, overbooking scenarios, and superior guest interactions. Perfect for tourism professionals seeking to provide exceptional service and advance in high-end hotels, ensuring memorable guest experiences and business growth.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for outstanding 5-star hotel reception service right from the start. You'll cover VIP guest handling, efficient check-in processes, managing early arrivals and room assignments, plus seamless teamwork with housekeeping, concierge, and bell services. Gain expertise in resolving complaints, ethical upselling techniques, overbooking strategies, and practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest journeys from arrival to departure.
- Coordinate PMS systems and teams including housekeeping, concierge, and bell staff effectively.
- Develop upselling expertise with ethical promotions of upgrades, packages, and unique experiences.
- Excel in guest communications, managing VIPs, complaints, and professional email correspondence.
- Handle overbookings and incidents calmly with proven solutions that keep guests loyal.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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