Hotel Front Desk & Reservations Training Course
5/5
Gain essential skills for hotel front desk and reservations: manage inquiries, check-ins, payments, overbookings and complaints confidently. Perfect for hospitality workers seeking top service standards and advancement in hotel management.

5.0 rating
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on abilities to handle guest calls, ensure precise bookings, and operate Property Management Systems effectively. Master streamlined check-in and check-out processes, verify payments and IDs, prevent overbookings, use communication templates, and resolve conflicts. Utilise practical checklists to boost efficiency, manage time well, and perform professionally under stress for superior service.
Elevify advantages
Develop skills
- Professional booking management: handle, record and confirm reservations efficiently.
- Skilled PMS usage: perform check-ins, check-outs, manage folios and track room availability.
- Overbooking management: avoid problems, reassign rooms and maintain guest happiness.
- Billing and dispute resolution: correct accounts, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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