Hotel Front Desk Receptionist Training Course
Master essential hotel front desk receptionist skills for confident handling of check-ins, check-outs, billing disputes, room delays, noise complaints, and guest interactions. Gain proficiency in professional communication, de-escalation techniques, PMS and POS systems, billing tools, service recovery strategies, and stress management to enhance guest satisfaction and advance your career in tourism and hospitality.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Acquire practical skills in this Hotel Front Desk Receptionist Training Course to manage guest arrivals, check-ins, check-outs, and room preparations confidently. Master professional guest communication, key English-Spanish service phrases, billing dispute resolution, handling noise and delay incidents, basics of PMS and POS systems, documentation standards, and stress management techniques to safeguard the hotel's reputation and ensure consistent high-quality service throughout every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course