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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides practical protocols for all guest interactions in hotels, covering check-in to check-out. You'll master professional greetings, body language, scripts, shift checklists, inter-department coordination, and record-keeping. Gain skills in handling complaints, de-escalation, and collecting feedback to ensure efficient, consistent, and exceptional guest experiences every time.

Elevify advantages

Develop skills

  • Front desk scripting for polished, consistent greetings and farewells.
  • Guest-first approach applying key hospitality principles daily.
  • Shift coordination using checklists to sync with housekeeping and food services.
  • Expert check-in and check-out with efficient, guest-focused procedures.
  • Skilful complaint handling through empathy, accountability, and detailed logging.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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