Hotel Customer Service Protocols Course
Elevate your hotel service skills with proven protocols for outstanding guest interactions. Master front desk scripts, seamless check-in/check-out processes, effective complaint resolution, and team coordination to create memorable stays for every guest in the travel and tourism sector.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides practical protocols for all guest interactions in hotels, covering check-in to check-out. You'll master professional greetings, body language, scripts, shift checklists, inter-department coordination, and record-keeping. Gain skills in handling complaints, de-escalation, and collecting feedback to ensure efficient, consistent, and exceptional guest experiences every time.
Elevify advantages
Develop skills
- Front desk scripting for polished, consistent greetings and farewells.
- Guest-first approach applying key hospitality principles daily.
- Shift coordination using checklists to sync with housekeeping and food services.
- Expert check-in and check-out with efficient, guest-focused procedures.
- Skilful complaint handling through empathy, accountability, and detailed logging.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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