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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to establish quality standards, monitor performance, and resolve issues swiftly in hospitality and tourism. You'll learn to leverage customer reviews and surveys as key performance indicators, chart guest journeys, define service benchmarks, handle risks effectively, and conduct thorough audits. Complete with ready-to-implement standard operating procedures, checklists, and staff training frameworks to elevate guest satisfaction, minimise complaints, and ensure seamless operations.

Elevify advantages

Develop skills

  • Develop tourism KPIs by converting reviews and surveys into precise quality measures.
  • Craft SMART service standards tailored to each phase of the tourist experience.
  • Produce SOPs, checklists, and SLAs to guarantee reliable travel quality.
  • Handle complaints efficiently through structured processes for intake, escalation, and resolution.
  • Drive ongoing improvements via risk assessments, audits, and PDCA methodologies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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