Hospitality & Tourism Quality Management Course
Gain expertise in hospitality and tourism quality management using hands-on tools to monitor KPIs, develop service standards, mitigate risks, upskill teams, and transform guest feedback into ongoing enhancements throughout the entire travel experience. This course delivers actionable insights for consistent excellence in operations and customer service.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to establish quality standards, monitor performance, and resolve issues swiftly in hospitality and tourism. You'll learn to leverage customer reviews and surveys as key performance indicators, chart guest journeys, define service benchmarks, handle risks effectively, and conduct thorough audits. Complete with ready-to-implement standard operating procedures, checklists, and staff training frameworks to elevate guest satisfaction, minimise complaints, and ensure seamless operations.
Elevify advantages
Develop skills
- Develop tourism KPIs by converting reviews and surveys into precise quality measures.
- Craft SMART service standards tailored to each phase of the tourist experience.
- Produce SOPs, checklists, and SLAs to guarantee reliable travel quality.
- Handle complaints efficiently through structured processes for intake, escalation, and resolution.
- Drive ongoing improvements via risk assessments, audits, and PDCA methodologies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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