Hospitality Reception Training
Gain essential front desk skills for hospitality and tourism, covering professional check-ins, effective guest communication, complaint resolution, overbooking management, local recommendations, and multitasking techniques. Provide polished, confident service to international guests on every shift, ensuring smooth operations and high satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills for handling check-ins, guest interactions, and front desk tasks confidently. Master key English phrases for greetings, resolving issues, and managing complaints, along with PMS tools, overbooking solutions, local advice, multitasking, and time management to ensure seamless, professional guest experiences from arrival to departure.
Elevify advantages
Develop skills
- Professional check-in expertise: quick, courteous, and compliant guest processing.
- Guest issue resolution: composed English responses to de-escalate and restore service.
- Front desk management: proficient use of PMS, room tracking, and standard procedures.
- Local knowledge sharing: precise directions, safety advice, and personalised recommendations.
- Multitasking at reception: prioritise guests, handle queues, and maintain composure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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