Head Waiter Training
Elevate your role as head waiter in bars and restaurants with this comprehensive course. Gain expertise in crisis management, team leadership, guest recovery techniques, and operational flow strategies to thrive under peak pressure, preserve exceptional guest experiences, and maintain seamless service delivery every shift. Ideal for building confidence and delivering consistent results in high-volume environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical Head Waiter Training course develops essential leadership, crisis management, and guest recovery abilities. Participants learn to oversee dining room operations seamlessly, liaise with kitchen and bar teams, handle staff shortages, address guest complaints effectively, and sustain team morale. It provides practical scripts, checklists, and templates to enhance service efficiency, safeguard guest satisfaction, and ensure reliable high standards across every shift.
Elevify advantages
Develop skills
- Crisis management: respond to equipment breakdowns and service disruptions instantly.
- Team leadership: conduct briefings, mentor servers, and boost morale during busy periods.
- Dining room oversight: allocate sections, handle reservations, and maximise table turnover.
- Kitchen and bar coordination: time orders, manage hold-ups, and prioritise guest satisfaction.
- Guest recovery: address issues swiftly, offer compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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