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Telephony Training

Telephony Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides hands-on training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. It covers developing user training programs, managing rollouts, and using troubleshooting techniques to fix common problems in calls, messaging, and voicemail for reliable performance.

Elevify advantages

Develop skills

  • Design VoIP and UC solutions by choosing platforms, matching features to needs, and securing SIP trunks.
  • Create numbering plans including user groups, extensions, and PSTN porting processes.
  • Develop UC call flows for presence, softphones, remote access, queues, and voicemail systems.
  • Manage UC deployments with communication strategies, pilot testing, launch support, and user adoption initiatives.
  • Quickly troubleshoot issues like softphone failures, login problems, audio glitches, and voicemail-to-email errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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