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Network Incident Management Course

Network Incident Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Network Incident Management Course provides practical skills to classify outages, assess impact, and verify incidents quickly using real metrics, logs, and traffic graphs. Gain expertise in read-only diagnosis, clear escalation and communication, effective dashboards, tuned alarms, and structured recovery with post-incident monitoring to reduce MTTR, cut false alerts, and maintain critical services stably.

Elevify advantages

Develop skills

  • Telecom outage triage: quickly verify, classify and size network incidents.
  • Read-only root cause: use BGP, logs and graphs to pinpoint likely failure domains.
  • Recovery and rollback: choose safe mitigations, validate fixes and revert if needed.
  • NOC communication: write clear tickets, escalations and customer-facing updates.
  • NMS optimization: tune alarms, dashboards and KPIs to cut MTTR in real networks.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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