Sphinx course
Master Sphinx software to convert customer experience survey data and open-text feedback into actionable insights. Gain skills in survey design, NPS and satisfaction metrics, text analytics, dashboard creation, and reporting optimised for tech teams and data-driven strategies, ensuring clear communication of customer insights for better decision-making.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Sphinx course teaches you to craft effective customer surveys, clean and import data, and create solid NPS and satisfaction metrics. You'll analyse customer segments, open-text responses, and key drivers, then transform insights into executive summaries, dashboards, and reports that drive data-backed decisions and ongoing experience enhancements.
Elevify advantages
Develop skills
- Perform text analytics in Sphinx: rapidly code themes and quantify customer sentiments.
- Prepare survey data: clean, recode, and import CX datasets into Sphinx efficiently.
- Calculate and interpret NPS and satisfaction metrics: validate CX scores accurately.
- Design CX surveys: create unbiased questionnaires that map the full customer journey.
- Develop insight reports: craft compelling, manager-focused stories from Sphinx analyses.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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