ServiceNow Reporting Training
Master ServiceNow Reporting to turn service desk data into clear, actionable insights. Learn to build fast reports, design executive dashboards, track KPIs, and use Performance Analytics so you can drive better decisions and improve IT service performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
ServiceNow Reporting Training shows you how to build accurate, high-performing reports and dashboards that reveal real service desk performance. Learn to design data sources, use calculated fields, optimise queries, and apply best practices for tables, SLAs, and CMDB. You also cover KPIs, Performance Analytics, automation, governance, and rollout so your reporting stays reliable, actionable, and aligned with business goals.
Elevify advantages
Develop skills
- ServiceNow report design: build optimised, high-impact reports in minutes.
- Dashboard creation: design executive and team views with real-time Service Desk KPIs.
- KPI and SLA analytics: track CSAT, backlog, MTTR, and breach rates with confidence.
- Data modelling for reporting: use tables, SLAs, and CMDB to power accurate insights.
- Performance Analytics & automation: schedule alerts, scorecards, and flows fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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