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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 rating
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain hands-on expertise in Jira Service Management Cloud. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and transition smoothly from email to portal support while managing knowledge and communication.

Elevify advantages

Develop skills

  • Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
  • Design intuitive request portals with clear types, forms, and user-friendly UX.
  • Master SLAs, priorities, and scalable automation rules.
  • Engineer workflows including approvals, incident management, and secure transitions.
  • Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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