IT troubleshooting training
This course equips you with essential skills for real-world IT support. Master diagnosing email delivery failures, accelerating slow Windows laptops, fixing chat and cloud app disruptions, and restoring shared drive access. Employ proven, repeatable workflows used by professional IT teams to resolve issues swiftly and minimise future occurrences.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through this practical course. You'll learn to identify and resolve missing emails, mailbox and gateway faults, plus SPF, DKIM, and DMARC fundamentals. Address sluggish laptops with Windows tools, boost performance safely, and fix chat, cloud apps, and shared drives using systematic methods, effective communication, and strategies to prevent repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: swiftly track, assess, and resolve undelivered messages.
- Optimise Windows laptops: leverage native diagnostics to fix performance lags quickly.
- Stabilise cloud apps: identify and correct chat and video call failures rapidly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Apply structured troubleshooting: use a reliable process for all IT problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course