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IT support technician training

IT support technician training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

IT Support Technician Training equips you with hands-on, job-ready skills to quickly resolve real user problems. Gain expertise in ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, plus diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this targeted, high-quality program.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI commands.
  • Printer and print server fixes: Quickly address queues, spooler faults, and driver problems.
  • Windows and Active Directory recovery: Diagnose login failures, account locks, and domain joins.
  • User provisioning and file permissions: Efficiently onboard staff and manage secure file access.
  • Help desk communication skills: Professionally manage tickets, meet SLAs, and deal with challenging customers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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