IT support technician training
Gain practical IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, AV issues, Windows accounts, and Active Directory. Master ticket handling, SLAs, professional communication, and escalation to advance your help desk career with confidence and efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
IT Support Technician Training equips you with hands-on, job-ready skills to quickly resolve real user problems. Gain expertise in ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, plus diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this targeted, high-quality program.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI commands.
- Printer and print server fixes: Quickly address queues, spooler faults, and driver problems.
- Windows and Active Directory recovery: Diagnose login failures, account locks, and domain joins.
- User provisioning and file permissions: Efficiently onboard staff and manage secure file access.
- Help desk communication skills: Professionally manage tickets, meet SLAs, and deal with challenging customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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