IT Support Technician Course
This course equips aspiring IT support technicians with essential hands-on skills to troubleshoot and resolve common Windows and network issues efficiently, while mastering remote support, triage, and documentation best practices for professional IT service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The IT Support Technician Course provides practical skills to diagnose and fix Windows performance issues, file sharing failures, Wi-Fi and local network problems, and printer errors using real command-line tools and proven checks. You also learn remote troubleshooting, clear documentation, smart incident triage, and communication templates so you can resolve issues faster and deliver reliable, consistent support.
Elevify advantages
Develop skills
- Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
- Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
- Remote support: apply RDP and command-line tools for secure, rapid assistance.
- Incident triage: prioritise tickets using impact, urgency, and SLA-driven rules.
- IT documentation: write clear tickets, runbooks, and post-incident reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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