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IT Support Course

IT Support Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This IT Support Course provides practical, step-by-step skills to resolve Windows 10 performance issues, diagnose VPN and remote connectivity problems, and fix printer and peripheral errors quickly. Learn clear ticket triage, user communication, and escalation, plus Microsoft 365 identity troubleshooting, effective interviewing, and documentation so you can deliver reliable, efficient support in any environment.

Elevify advantages

Develop skills

  • Windows performance fixes: quickly diagnose slow PCs with built-in tools.
  • VPN and remote access: resolve auth, DNS, and client issues fast.
  • Printer and peripheral support: pinpoint driver, queue, and network faults.
  • Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
  • Pro IT ticketing: triage, document, and communicate clearly in short cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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