ISO 20000 Course
This course equips learners with essential skills for implementing and maintaining an ISO 20000-compliant service management system, covering design, processes, monitoring, and improvement practices.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This ISO 20000 Course gives you practical skills to design and run a compliant service management system. Learn core requirements, SMS scope, service catalogue, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.
Elevify advantages
Develop skills
- Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
- Implement incident, problem and request flows aligned with ISO 20000.
- Manage change, configuration and releases with CMDB and CAB best practices.
- Build SLA, availability and continuity plans with clear KPIs and monitoring.
- Run ISO 20000 audits, reports and continual improvement using PDCA.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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