Digital mediation training
Digital Mediation Training prepares tech professionals to assist vulnerable users in navigating digital public services confidently. It covers onboarding processes, accessibility features, safety protocols, and workflow design specifically for health appointments and unemployment benefits, ensuring supportive and inclusive guidance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Digital Mediation Training teaches you to confidently guide users through online public services. Master designing seamless onboarding, supportive scripts, and clear communication for hesitant users. Gain expertise in accessibility, safety, privacy, and step-by-step workflows for health appointments and unemployment benefits, plus tools for evaluation and ongoing improvement.
Elevify advantages
Develop skills
- Design digital onboarding for smooth, supportive user journeys.
- Apply inclusive UX tactics for low literacy, disabilities, and language barriers.
- Develop safety coaching skills on passwords, 2FA, scams, and consent.
- Map service workflows into clear, guided steps for complex e-services.
- Use data to track usage, failures, and feedback for continuous improvement.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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