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ServiceNow Administration Course

ServiceNow Administration Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The ServiceNow Administration Course equips you with practical skills to configure Incident Management for real-world use. Learn to design efficient forms, apply UI policies, and control fields for better data quality. Configure SLAs, escalations, and automated routing, then build clear reports and dashboards that improve visibility, speed up resolution, and support data-driven decisions in your organisation.

Elevify advantages

Develop skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets fast.
  • Automate routing: build smart assignment rules with Flow Designer and Business Rules.
  • Customise forms safely: add fields, UI Policies, and client logic with best practices.
  • Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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