Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, mastering crisis de-escalation, upholding ethical standards and boundaries, and executing effective referrals. Participants learn to craft clear, compassionate messages that ensure user safety and privacy, while incorporating strategies to protect their own mental health and wellbeing through practical self-care and professional development techniques.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies for managing sensitive online conversations confidently. You'll master trauma-informed communication techniques, crisis de-escalation methods, and how to deliver clear, compassionate responses within strict time and length constraints. Additionally, develop expertise in maintaining ethical boundaries, safeguarding privacy, making effective referrals, and conducting proper follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful learning structure.
Elevify advantages
Develop skills
- Trauma-informed online communication: deliver responses that are clear, empathetic, and prioritise safety.
- Crisis de-escalation in digital spaces: soothe heightened emotions and recognise when to involve higher support.
- Ethical online support practices: safeguard privacy, communicate boundaries clearly, and maintain accurate records.
- Swift referral expertise: connect users efficiently to crisis intervention, housing assistance, and mental health services.
- Helper resilience building: combat secondary trauma using effective, hands-on self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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