Conflict Resolution Methods & Group Dynamics Course
Gain confidence in handling complex group dynamics within social work contexts. Develop skills in conflict resolution, de-escalation, restorative practices, and trauma-informed facilitation to ease tensions, foster trust, and ensure support groups remain safe and welcoming for all participants.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course enhances your ability to lead challenging support groups using proven conflict resolution techniques and trauma-aware approaches. Master reading group interactions, calming heated situations, establishing clear guidelines, and handling disruptive behaviours while safeguarding your wellbeing. Acquire ready-to-use tools, scripts, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Lead support groups by applying group dynamics principles in practical sessions.
- Quickly defuse conflicts using non-violent communication, de-escalation tactics, and trauma-sensitive scripts.
- Safely manage challenging behaviours like sarcasm, side conversations, and dominating talk.
- Create effective short interventions with plans for 3-4 focused conflict resolution sessions.
- Safeguard your wellbeing through ethical practices, strong boundaries, and burnout prevention strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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