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Telephone Switchboard Training

Telephone Switchboard Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides hands-on training to confidently operate modern PBX and multi-line phone systems. You'll master professional greetings, hold procedures, calming upset callers, efficient call routing, error handling, call logging, confidentiality protocols, voicemail management, and call forwarding to ensure every call is handled accurately and professionally.

Elevify advantages

Develop skills

  • Professional call control: manage multi-line PBX traffic calmly and precisely.
  • De-escalation techniques: soothe upset callers and convey difficult news respectfully.
  • Efficient call routing: screen, prioritise, and transfer executive calls seamlessly.
  • Quick error recovery: resolve misrouted or dropped calls swiftly and log details accurately.
  • Strict confidentiality: handle sensitive HR, legal, and executive calls securely.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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