Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretarial roles. Learn to manage multi-line PBX systems, route calls effectively under pressure, apply professional scripts, manage sensitive discussions, accurately log incidents, and provide calm, reliable service consistently. Ideal for building confidence in high-volume call environments with a focus on precision, privacy, and customer satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on training to confidently operate modern PBX and multi-line phone systems. You'll master professional greetings, hold procedures, calming upset callers, efficient call routing, error handling, call logging, confidentiality protocols, voicemail management, and call forwarding to ensure every call is handled accurately and professionally.
Elevify advantages
Develop skills
- Professional call control: manage multi-line PBX traffic calmly and precisely.
- De-escalation techniques: soothe upset callers and convey difficult news respectfully.
- Efficient call routing: screen, prioritise, and transfer executive calls seamlessly.
- Quick error recovery: resolve misrouted or dropped calls swiftly and log details accurately.
- Strict confidentiality: handle sensitive HR, legal, and executive calls securely.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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