Switchboard Operator Training
This course equips participants with essential switchboard operation skills for secretariat roles, covering high-volume call management, queue prioritisation, professional scripting, urgent escalations, confidentiality protocols, and performance tracking to provide swift, accurate executive phone support.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, and documentation. Utilise performance metrics to enhance service quality and reliability in a fast-paced environment.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers quickly.
- Priority call routing: apply procedures to triage, escalate, or take messages rapidly.
- Multi-line management: handle queues, holds, and callbacks with composure.
- Telephony tools fluency: utilise PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor ASA, AHT, and quality metrics to enhance performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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