Log in
Choose your language

Switchboard Operator Training

Switchboard Operator Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, and documentation. Utilise performance metrics to enhance service quality and reliability in a fast-paced environment.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and clear transfers quickly.
  • Priority call routing: apply procedures to triage, escalate, or take messages rapidly.
  • Multi-line management: handle queues, holds, and callbacks with composure.
  • Telephony tools fluency: utilise PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor ASA, AHT, and quality metrics to enhance performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course