Receptionist & Concierge Course
This Receptionist and Concierge Training Course equips you with vital front-desk expertise, including clear communication, effective visitor management, secure package handling, time management, and incident response. Develop professional composure, systematic recordkeeping, and security awareness essential for any receptionist or concierge role in busy environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain essential front-desk skills in this practical Receptionist and Concierge Training Course. Master communication, visitor registration, access control, safety protocols, greeting scripts, de-escalation techniques, multitasking, time management, package handling, logging, chain-of-custody, and responses to suspicious items for secure daily operations.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate issues, and provide clear guidance swiftly.
- Implement strong visitor access control: check IDs accurately, issue badges, and adhere to security protocols.
- Handle packages securely with chain-of-custody: log entries precisely, store safely, and release items responsibly.
- Optimise reception time management: prioritise tasks effectively, multitask efficiently, and remain calm under pressure.
- Respond to incidents confidently: identify suspicious items quickly, take safe actions, and document thoroughly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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