Reception Agent Training
Gain essential Reception Agent skills for front desk roles: expertly manage check-ins, PMS systems, payments, guest requests, and conflicts. Master communication scripts, guest prioritisation, and service recovery to ensure seamless, professional experiences at every stage of the guest journey.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Reception Agent Training equips you with hands-on skills to handle check-ins, PMS processes, and payment protocols confidently. Master prioritising guests in peak times, managing upgrades, overbookings, special requests, plus effective scripts for communication, policy explanations, and resolving disputes for smooth, professional arrivals, stays, and departures.
Elevify advantages
Develop skills
- Master rapid check-ins by streamlining PMS workflows and room assignments effortlessly.
- Excel in front desk triage by prioritising guests, multitasking, and managing peak-hour crowds.
- Handle secure payments and ID checks using hotel policies for cards, cash, and verification.
- Manage guest scenarios like walk-ins, upgrades, late check-outs, and family bookings confidently.
- Use conflict recovery techniques to de-escalate problems, provide solutions, and record incidents.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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