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Reception Agent Training

Reception Agent Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Reception Agent Training equips you with hands-on skills to handle check-ins, PMS processes, and payment protocols confidently. Master prioritising guests in peak times, managing upgrades, overbookings, special requests, plus effective scripts for communication, policy explanations, and resolving disputes for smooth, professional arrivals, stays, and departures.

Elevify advantages

Develop skills

  • Master rapid check-ins by streamlining PMS workflows and room assignments effortlessly.
  • Excel in front desk triage by prioritising guests, multitasking, and managing peak-hour crowds.
  • Handle secure payments and ID checks using hotel policies for cards, cash, and verification.
  • Manage guest scenarios like walk-ins, upgrades, late check-outs, and family bookings confidently.
  • Use conflict recovery techniques to de-escalate problems, provide solutions, and record incidents.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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