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Public Reception Training

Public Reception Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills to manage visitors effectively and professionally. You'll learn to handle missing documents, direct transactions, organise queues, maintain confidentiality, and comply with legal requirements. Gain expertise in clear communication, conflict resolution, stress management, and practical templates for phone and email interactions to deliver efficient public service daily.

Elevify advantages

Develop skills

  • Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
  • Visitor flow management: organise queues, signage, and directions in high-traffic environments.
  • Conflict resolution: soothe upset visitors and de-escalate situations securely.
  • Professional communication: apply clear scripts, tone management, and active listening.
  • Multi-channel support: provide consistent, precise information by phone, email, and face-to-face.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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