Public Reception Training
Gain mastery in public reception for secretariat positions: expertly manage documentation, direct visitors, control queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels, all while safeguarding data confidentiality and remaining composed under pressure. This training ensures confident, efficient handling of daily public interactions.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to manage visitors effectively and professionally. You'll learn to handle missing documents, direct transactions, organise queues, maintain confidentiality, and comply with legal requirements. Gain expertise in clear communication, conflict resolution, stress management, and practical templates for phone and email interactions to deliver efficient public service daily.
Elevify advantages
Develop skills
- Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
- Visitor flow management: organise queues, signage, and directions in high-traffic environments.
- Conflict resolution: soothe upset visitors and de-escalate situations securely.
- Professional communication: apply clear scripts, tone management, and active listening.
- Multi-channel support: provide consistent, precise information by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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