Physical and Telephone Reception Training
Master front-desk and phone reception for secretariat roles. This course teaches professional greetings, check-in procedures, visitor management, clear call scripts, voicemail handling, accurate logging, confidentiality, privacy, document security, de-escalation techniques, time management, and multitasking to ensure a calm and organised reception area with confidence and professionalism.
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Build confident front-desk skills for face-to-face and phone reception. Master professional greetings, check-in processes, visitor flow, call scripts, voicemail protocols, logging accuracy, confidentiality, privacy, document security, de-escalation, time management, and multitasking for an efficient reception.
Elevify advantages
Develop skills
- Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
- Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
- Confidential reception skills: protect client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and manage long waiting times.
- Reception documentation: log visitors, calls, and messages with clear, usable notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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