Key Account Manager Training
Master key account management for retail clients. Diagnose risks, map stakeholders, craft compelling value propositions, and develop 12-month plans to safeguard renewals and achieve over 20% growth in your sales portfolio. This course equips you with practical strategies to strengthen client relationships and unlock sustainable expansion in complex retail CX settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training offers a practical, step-by-step guide to safeguarding renewals and boosting growth in complex retail customer experience environments. You'll learn to identify account risks and opportunities, map key stakeholders, create focused engagement strategies, develop value propositions supported by ROI, and build a 12-month action plan with defined KPIs, timelines, and steps to enhance relationships and achieve lasting growth.
Elevify advantages
Develop skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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