4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course gives you practical tools to protect and grow strategic SaaS accounts. Learn to analyse usage, support data, and financial signals, build 12-month account plans, map stakeholders, and design targeted communication. Master churn prevention, expansion strategies, negotiation tactics, and risk dashboards so you can drive renewals, upsells, and long-term customer value with confidence.
Elevify advantages
Develop skills
- SaaS account diagnostics: read usage, support and revenue to spot risk fast.
- 12-month key account plans: set KPIs, milestones and actions that actually ship.
- Stakeholder mapping: win CFOs, CIOs and execs with tailored value stories.
- Expansion playbooks: design cross-sell and upsell motions that grow ARR quickly.
- Risk mitigation systems: build alerts, playbooks and reviews to prevent churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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