Customer Advisory Skills Course
Master customer advisory skills for sales: conduct sharp discovery, design IT solutions, handle objections, and explain ROI in plain language. Guide small-business clients on hardware, backups, collaboration tools, and support services to secure long-term deals.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you to confidently advise small businesses on IT choices that safeguard data, enhance productivity, and manage costs. Master needs assessment, discovery frameworks, hardware and collaboration tool comparisons, backup and security planning, and delivering trusted proposals with onboarding, support, and change management.
Elevify advantages
Develop skills
- Consultative discovery: ask smarter questions to uncover real IT needs fast.
- SMB IT assessment: map workflows to devices, software, and total ownership cost.
- Backup advisory: recommend simple, secure data protection plans clients trust.
- Hardware and SaaS guidance: compare vendors, prices, and right-size solutions.
- Client-ready proposals: present clear options, handle objections, and close deals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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