Back Office Operations Course
This course equips you with essential skills to optimise back office operations in sales environments. You'll learn to streamline order management, enhance CRM data accuracy, reduce errors, and improve delivery times using practical tools, standard procedures, and performance metrics. Ideal for handling high-volume orders while ensuring a seamless customer experience and compliance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in back office operations for office equipment orders through this practical course. Master order management, inventory basics, and CRM data integrity, while applying automation, templates, and SOPs to minimise errors and delays. Develop abilities in metrics tracking, task prioritisation, communication, and risk management to process more orders accurately, update customers promptly, and ensure efficient, compliant fulfilment.
Elevify advantages
Develop skills
- Master order handling for complex B2B sales with speed and precision.
- Develop CRM and ERP data skills to enter, sync, and validate orders flawlessly.
- Implement simple automation using checklists, macros, and workflows to save admin time.
- Track key metrics like cycle time, fill rates, and error rates in back office ops.
- Excel in customer service by managing delays, returns, and SLAs effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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