Mystery Shopper Training Course
This course teaches retail professionals how to master mystery shopping by planning effective visits, developing precise checklists, performing discreet observations, and producing clear reports with actionable insights to enhance store standards, service quality, and sales performance. It equips participants with data-driven skills for every shop visit.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Learn to establish clear objectives, design realistic scenarios, and select optimal timing for mystery shopping visits to ensure accurate performance data. Master building checklists and rating scales, conducting unobtrusive observations, taking objective notes, and compiling findings into concise reports with practical recommendations that boost service and sales.
Elevify advantages
Develop skills
- Design clear visit objectives for retail mystery shopping.
- Create effective checklists and rating scales for evaluations.
- Conduct discreet and accurate store observations.
- Write objective reports from observation notes.
- Provide actionable recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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