Department Supervisor Training
Gain essential retail department supervisor skills: master shift planning, labour management, team leadership, inventory control, cashwrap and fitting room optimisation, and peak traffic handling to drive sales, improve service KPIs, and enhance store results. This course equips supervisors with practical strategies for smooth operations and peak performance across all shifts.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training delivers hands-on tools for managing retail shifts effectively, covering stock receiving, stockroom operations, and precise visual merchandising. Master staffing calculations, labour regulations, and flexible scheduling, alongside on-the-spot decisions for high traffic, staff absences, and early deliveries. Enhance cashwrap oversight, fitting room protocols, loss prevention strategies, and team communication to keep staff productive and prepared for busy periods.
Elevify advantages
Develop skills
- Retail shift planning: create efficient, compliant schedules that adapt to customer flow.
- Cashwrap management: handle queues, cash processes, and peak-hour de-escalation.
- Sales floor leadership: boost service metrics through zoning and proactive selling.
- Stockroom to sales floor flow: streamline receiving, stock accuracy, and merchandising.
- Quick shift decisions: prioritise tasks, reassign staff, and report swiftly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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