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Building Concierge Training

Building Concierge Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical tools for delivering top-tier resident services. You'll master communication strategies, service benchmarks, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage in realistic scenarios, scripts, and a competency framework to enhance satisfaction, minimise complaints, and ensure seamless professional operations.

Elevify advantages

Develop skills

  • Develop resident communication strategies: create clear emails, alerts, and notices quickly.
  • Master luxury resident profiling: analyse building demographics and align with service KPIs efficiently.
  • Optimise front desk operations: manage reception, packages, and visitors using professional standard procedures.
  • Implement service recovery scripts: resolve complaints, delays, and noise issues confidently.
  • Utilise concierge quality assurance toolkit: conduct checklists, audits, and training to elevate standards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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