Building Concierge Training
Elevate your skills in Building Concierge Training tailored for luxury properties. Gain expertise in resident communication, service standards, problem-solving scripts, and performance metrics to increase satisfaction, safeguard property value, and optimise real estate management. Discover effective strategies for front desk duties, service recovery, and quality assurance to support high-end operations and resident loyalty.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical tools for delivering top-tier resident services. You'll master communication strategies, service benchmarks, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage in realistic scenarios, scripts, and a competency framework to enhance satisfaction, minimise complaints, and ensure seamless professional operations.
Elevify advantages
Develop skills
- Develop resident communication strategies: create clear emails, alerts, and notices quickly.
- Master luxury resident profiling: analyse building demographics and align with service KPIs efficiently.
- Optimise front desk operations: manage reception, packages, and visitors using professional standard procedures.
- Implement service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Utilise concierge quality assurance toolkit: conduct checklists, audits, and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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