Root Cause Analysis Course
This course equips participants with essential skills for conducting effective root cause analysis in e-commerce operations, focusing on delivery and fulfillment challenges to enhance efficiency and customer satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Root Cause Analysis Course provides practical tools to quickly diagnose and fix e-commerce delivery issues. Learn to define incidents, analyse metrics, and use 5 Whys, Pareto, and fishbone methods to pinpoint true causes. Build strong data checks, improve carrier and warehouse performance, design corrective actions, and create clear communication and continuous improvement plans that reduce errors and protect customer experience.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and impacted KPIs in minutes.
- Data-driven RCA: use metrics and analytics to pinpoint true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to ops failures fast.
- Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and track corrective actions with clear owners.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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