Quality Referent Training
Gain expertise in Quality Referent skills to elevate operational performance. Master defining precise quality standards, developing robust scoring frameworks, coaching teams with clear action plans, and transforming quality assurance findings into process enhancements that improve customer satisfaction, regulatory adherence, and overall team productivity. This training equips you to drive measurable improvements across customer support operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides a practical framework for quickly assessing and enhancing email and chat quality. Participants will learn to establish specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and evaluation systems, provide targeted coaching with actionable plans, and leverage quality data to refine processes, KPIs, and deliver consistent customer service.
Elevify advantages
Develop skills
- Design quality rubrics: Create clear, weighted scoring systems trusted by teams.
- Implement targeted sampling: Choose key cases to quickly identify quality issues.
- Deliver coaching and feedback: Conduct effective sessions with trackable action items.
- Foster cross-team collaboration: Use quality data to align operations, product, and training efforts.
- Drive continuous improvement: Apply QA insights to update knowledge bases, processes, and service agreements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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