Log in
Choose your language

After-Sales Training

After-Sales Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to manage returns and complaints efficiently, accurately, and confidently. You'll master clear policies, structured workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring vital metrics to enhance response times, first-contact resolution rates, and overall customer satisfaction.

Elevify advantages

Develop skills

  • Master returns processes: handle full intake, validation, and resolution cycles.
  • Apply de-escalation methods: soothe upset customers swiftly using effective scripts and tone.
  • Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
  • Develop QA and coaching abilities: conduct audits, peer reviews, and improvement feedback.
  • Optimise operations with metrics: monitor FCR, CSAT, and handling times for better results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course