After-Sales Training
Gain expertise in handling returns and complaints using established after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations teams, this training reduces handling times, increases first-contact resolutions, and elevates customer satisfaction at every interaction point. It combines practical tools, role-playing exercises, and performance tracking to deliver measurable improvements in service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage returns and complaints efficiently, accurately, and confidently. You'll master clear policies, structured workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring vital metrics to enhance response times, first-contact resolution rates, and overall customer satisfaction.
Elevify advantages
Develop skills
- Master returns processes: handle full intake, validation, and resolution cycles.
- Apply de-escalation methods: soothe upset customers swiftly using effective scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching abilities: conduct audits, peer reviews, and improvement feedback.
- Optimise operations with metrics: monitor FCR, CSAT, and handling times for better results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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