After-Sales Technician Training
Gain essential after-sales technician skills: quickly diagnose washing machine faults like E21 and drain issues, carry out safe on-site repairs for pumps, hoses, sensors, and boards, decide between immediate fixes or follow-ups, handle parts and documentation, and communicate effectively with customers to enhance service quality and efficiency. Minimum 50 characters.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training provides a practical, step-by-step approach to managing washing machine E21 and drain faults, from initial call to final report. Master diagnostics, safe testing, repairs for pumps, hoses, sensors, and control boards. Boost first-visit fixes, schedule follow-ups, manage parts and records, and confidently share findings and tips. Minimum 50 characters.
Elevify advantages
Develop skills
- On-site diagnostics: conduct safe test cycles, inspect components, identify faults quickly.
- Drain and pump repairs: clear blockages, test parts, replace faulty units efficiently.
- Repair decisions: assess fix versus revisit, organise parts, establish time and cost boundaries.
- Customer communication: explain problems clearly, manage expectations, resolve complaints.
- Service reporting: record faults, parts, and photos to optimise workflows and stock.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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