supervision training
Supervision Training equips managers with practical tools to establish clear goals, coach confidently, interpret team metrics, prevent burnout, and conduct effective one-on-ones, thereby enhancing performance, accountability, and customer satisfaction across the team.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Gain skills to coach confidently, provide positive and corrective feedback, avoid burnout, and lead effective one-on-one meetings. Master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: run effective performance talks in weeks.
- KPI and goal setting: turn business priorities into clear, trackable targets.
- Support metrics analysis: read AHT, CSAT, NPS, and QA to spot issues fast.
- Root-cause diagnosis: use 5 Whys and fishbone to fix recurring support problems.
- Supervision routines: design one-month check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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