Log in
Choose your language

Practical Service Quality Management Course

Practical Service Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, and connect actions to KPIs. Acquire tools for root-cause analysis, change management, and ongoing enhancement to rapidly improve service and loyalty. Over 50 characters.

Elevify advantages

Develop skills

  • Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
  • Create efficient customer surveys: develop, test, and launch concise, unbiased forms rapidly.
  • Map customer journeys: identify pain points and quick wins across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and text feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and scale successes swiftly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course