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Practical Service Quality Management Course

Practical Service Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, and connect actions to KPIs. Acquire tools for root-cause analysis, change management, and ongoing enhancement to rapidly improve service and loyalty. Over 50 characters.

Elevify advantages

Develop skills

  • Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
  • Create efficient customer surveys: develop, test, and launch concise, unbiased forms rapidly.
  • Map customer journeys: identify pain points and quick wins across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and text feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and scale successes swiftly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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