Practical Service Quality Management Course
Master hands-on service quality management: create effective surveys, monitor KPIs, analyse trends and feedback, and transform insights into actions that enhance customer satisfaction, loyalty, and service performance across operations. Minimum 50 characters ensured.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, and connect actions to KPIs. Acquire tools for root-cause analysis, change management, and ongoing enhancement to rapidly improve service and loyalty. Over 50 characters.
Elevify advantages
Develop skills
- Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
- Create efficient customer surveys: develop, test, and launch concise, unbiased forms rapidly.
- Map customer journeys: identify pain points and quick wins across all touchpoints.
- Analyse CX data: convert trends, dashboards, and text feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and scale successes swiftly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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