MCO course
The MCO Course delivers managers actionable tools to ramp up retail sales, optimise operations, and slash complaints through targeted KPIs, structured action plans, consistent service standards, and effective team performance frameworks that deliver tangible improvements each week.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You'll create 8-12 week action plans, define key KPIs, and conduct straightforward A/B tests to drive sales growth. Gain expertise in customer service protocols, minimising complaints, and optimised rostering, leveraging dashboards, escalation guides, and mid-range fashion-specific sales methods to confidently elevate results week after week.
Elevify advantages
Develop skills
- Master retail KPIs: quickly track, analyse, and respond to essential fashion store metrics.
- Develop action plans: craft 8-12 week strategies with assigned owners, timelines, and measurable KPIs.
- Optimise sales: use merchandising, promotions, and proven scripts to boost store conversion rates.
- Excel in service: reduce wait times, implement uniform standards, and resolve complaints efficiently.
- Enhance team output: roster based on traffic patterns and guide staff with easy daily routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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