female assistant manager training
Gain confidence as a female assistant manager through this comprehensive program. Master daily planning, KPI monitoring, team communication, and conflict resolution to effectively lead teams, manage high-pressure situations, and drive performance improvements while boosting team morale and productivity.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips female assistant managers with practical tools to confidently lead daily operations. Master tracking key KPIs such as average handle time, first contact resolution, backlog, and SLA compliance via intuitive dashboards and alerts. Develop robust planning skills, prioritise effectively under pressure, resolve conflicts adeptly, and deliver concise updates to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: efficiently manage daily operations using checklists and standard procedures.
- Enhance team communication: conduct effective standups, briefings, and deliver clear status updates.
- Excel in conflict resolution: navigate difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs proficiently: track AHT, FCR, backlog metrics and respond swiftly to dashboard alerts.
- Make rapid decisions: prioritise tasks, triage issues, and escalate matters with assurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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