assistant manager training
Develop essential skills for an effective assistant manager role. Master the creation of 4-week coaching plans, facilitation of team huddles, KPI tracking via dashboards, delivery of constructive feedback, and leadership of support teams through robust communication, quality assurance, and performance management techniques to elevate overall team success and customer experience.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to create a targeted 4-week in-shift training and coaching plan that enhances support quality and efficiency. You'll learn to develop focused workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans including 4-week coaching and microlearning sequences.
- Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching discussions to improve standards.
- Analyse support operations by identifying root causes in data, CSAT scores, and escalation patterns.
- Enhance support team skills through refined tooling, documentation practices, and escalation protocols.
- Drive team change initiatives via huddles, SOP updates, and structured recognition programs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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