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assistant manager training

assistant manager training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to create a targeted 4-week in-shift training and coaching plan that enhances support quality and efficiency. You'll learn to develop focused workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans including 4-week coaching and microlearning sequences.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching discussions to improve standards.
  • Analyse support operations by identifying root causes in data, CSAT scores, and escalation patterns.
  • Enhance support team skills through refined tooling, documentation practices, and escalation protocols.
  • Drive team change initiatives via huddles, SOP updates, and structured recognition programs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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